Job Description
Join TechSolutions Inc., Albuquerque's leading IT innovator, as we transform digital infrastructure for local businesses. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support across our diverse client portfolio. This hybrid role combines on-site troubleshooting with remote system management, offering growth opportunities in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and possesses deep expertise in enterprise systems. You'll be the go-to expert for resolving complex technical challenges while implementing cutting-edge security protocols. Enjoy competitive benefits, professional development stipends, and the chance to shape Albuquerque's tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain cybersecurity protocols including VPNs and endpoint protection
- Manage Active Directory, cloud infrastructure (Azure/O365), and network devices
- Provide Level 2/3 support for server administration and virtualization (VMware/Hyper-V)
- Document technical procedures and create knowledge base articles
- Train staff on IT best practices and security awareness
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years experience in enterprise IT support with Windows Server administration
- CompTIA Security+ and Network+ certifications required
- Expertise in Active Directory, Group Policy, and PowerShell scripting
- Strong knowledge of cloud platforms (Azure, Office 365) and SaaS applications
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license for occasional client site visits