Job Description
Join our dynamic team as an IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This immediate opening offers a competitive salary, growth opportunities, and a collaborative environment where your expertise will drive our technological success.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Monitor and troubleshoot VPN, Wi-Fi, and cloud services
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and security patch management
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert proficiency in Windows 10/11 and macOS administration
- Strong knowledge of Active Directory, Group Policy, and SCCM
- Certification: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to diagnose hardware issues and perform component-level repairs
- Excellent communication skills and customer service orientation