Job Description
Join our dynamic team at NexusTech Solutions as an IT Support Specialist in the heart of Chicago. We're seeking a tech-savvy professional to provide exceptional support to our growing client base. This urgent opening offers immediate start date and competitive compensation in a collaborative environment where your expertise makes a tangible impact. Relocation assistance available for qualified candidates.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity best practices including endpoint protection and patch management
- Provide remote and on-site technical support to 150+ employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Support VoIP systems and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Microsoft 365 administration and Intune
- Strong troubleshooting skills for network connectivity issues
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30lbs for equipment maintenance
- Excellent communication and customer service skills