Job Description
Join our dynamic IT team in Phoenix and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. If you thrive in fast-paced environments and love solving complex technical puzzles, this is your chance to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 150+ users
- Manage Active Directory, Windows 10/11, and Office 365 environments
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with vendors for hardware repairs and software licensing
- Support cloud infrastructure including Azure and O365 services
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware, software, and network connectivity
- Experience with Azure AD, Intune, and cloud migration projects
- Excellent customer service skills with ability to train non-technical users
- Ability to prioritize tasks and manage multiple incidents simultaneously