Job Description
Join our dynamic IT team as an IT Support Specialist in the heart of Manhattan! We're seeking a tech-savvy professional to deliver exceptional support to our 500+ employees. You'll be the go-to expert for resolving technical challenges, optimizing systems, and ensuring seamless operations. This is a rare opportunity to make an immediate impact in a fast-paced environment with growth potential.
Our ideal candidate thrives in problem-solving situations and possesses a passion for technology. You'll work with cutting-edge systems while collaborating with cross-functional teams to drive innovation. We offer competitive benefits, flexible work arrangements, and a culture that values continuous learning.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based services
- Deploy, configure, and maintain desktop/laptop systems
- Document IT procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and network troubleshooting
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell, SCCM, and Intune
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred