Job Description
Join our dynamic IT team in Houston and become the backbone of our digital infrastructure! We're seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing team. This is an immediate hire opportunity offering competitive compensation, comprehensive benefits, and rapid career advancement. If you thrive in fast-paced environments and excel at solving complex tech challenges, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and mobile devices
- Configure and troubleshoot cloud-based applications (Microsoft 365, Azure)
- Execute cybersecurity protocols including endpoint protection and access management
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, DNS, and DHCP administration
- Experience with Microsoft 365 administration and migration
- Strong understanding of TCP/IP networking and firewalls
- Excellent troubleshooting skills with ability to diagnose complex issues
- Customer-focused mindset with exceptional communication abilities