Job Description
Join Milwaukee's premier IT services firm as a Senior IT Support Specialist. We're seeking a technically adept professional to deliver exceptional IT infrastructure support to our diverse client base across southeastern Wisconsin. This hybrid role combines hands-on troubleshooting with strategic system optimization, offering growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, networking, and cloud infrastructure
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and maintain hardware/software solutions including Microsoft 365 and Azure services
- Document technical processes and create knowledge base articles for client training
- Lead disaster recovery planning and cybersecurity incident response
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in PowerShell scripting and network diagnostics tools
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience managing IT helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication skills with ability to train non-technical staff
- Valid Wisconsin driver's license for occasional on-site client visits