Job Description
Join TechNova Solutions as our next Senior IT Support Specialist in Baltimore! We're seeking a dynamic professional to deliver exceptional technical support to our growing team. In this role, you'll be the backbone of our IT operations, ensuring seamless digital experiences across our Harbor Point headquarters. Enjoy competitive benefits, professional development opportunities, and a collaborative environment in Baltimore's thriving tech corridor.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure, and endpoint security solutions
- Lead IT projects including system migrations and cybersecurity initiatives
- Document SOPs and maintain IT asset inventory databases
- Collaborate with vendors for hardware procurement and software licensing
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 5+ years of IT support experience with enterprise systems
- Expertise in Windows Server, Azure AD, and Intune management
- CompTIA Security+ and Network+ certifications required
- Strong scripting skills (PowerShell/Bash) and automation experience
- Proven ability to troubleshoot complex network and security issues
- Excellent communication skills for cross-departmental collaboration