Job Description
Join our award-winning IT team at TechSolutions Inc. in Wichita! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our dynamic department, you'll play a crucial role in maintaining seamless operations while working with cutting-edge technology in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a real impact in the heart of Kansas.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across 500+ endpoints
- Diagnose and resolve complex issues including VPN connectivity, cloud services, and cybersecurity threats
- Deploy and maintain Windows 10/11 workstations and Microsoft 365 environments
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with vendors for hardware procurement and service level agreements
- Support office infrastructure including printers, AV equipment, and conference systems
Qualifications
- 3+ years of professional IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Strong proficiency in Active Directory, Group Policy, and Microsoft Intune
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills for hardware, software, and network issues
- Customer-focused mindset with exceptional communication abilities
- Valid driver's license for occasional on-site client visits