Job Description
Join our dynamic team as an IT Support Specialist in Austin! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive benefits, cutting-edge projects, and a collaborative environment where your expertise makes a real impact. If you're passionate about solving technical challenges and delivering outstanding customer service, we want you on our team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and maintain system compliance
- Document solutions in knowledge base and SOPs
- Collaborate with cross-functional teams on IT projects
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Azure, and Intune
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems