Job Description
Join our dynamic IT team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional support to our growing team. Enjoy a collaborative environment with cutting-edge technology and opportunities for career advancement. If you're passionate about solving complex technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Level 1/2 technical support for hardware, software, and network issues
- Manage help desk ticketing system with SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor system health and implement preventive maintenance
- Document IT procedures and knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cybersecurity initiatives including patch management
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for Windows/macOS environments
- Experience with help desk tools (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Valid Texas driver's license for occasional site visits