Job Description
Join Memphis Tech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic technical team. We're seeking a dedicated professional to deliver exceptional IT services to our growing client base in the Memphis metropolitan area. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about technology and committed to excellence, we want to meet you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Windows Server environments, and cloud-based systems
- Implement and maintain cybersecurity protocols including endpoint protection and VPN access
- Train end-users on new technologies and best practices
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of Active Directory, Azure AD, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills with ability to diagnose complex issues
- Valid Tennessee driver's license and reliable transportation