Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Portland's vibrant tech hub! We're seeking a skilled professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote collaboration, offering a perfect blend of hands-on work and innovation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Oregon's most exciting industries.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents using ticketing systems (ServiceNow/Jira)
- Deploy and maintain Windows/macOS environments across 150+ endpoints
- Implement cybersecurity protocols including VPN, MFA, and data encryption
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff and conduct training sessions
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Experience with Active Directory, SCCM, and Intune
- Strong understanding of cloud platforms (Azure/O365)
- Excellent troubleshooting skills with hardware diagnostics
- Customer service mindset with conflict resolution abilities
- Valid Oregon driver's license for occasional site visits