Job Description
Join our dynamic IT team in Charlotte, NC as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to 150+ employees across our growing organization. You'll be the go-to expert for resolving complex hardware/software issues, implementing cybersecurity protocols, and optimizing our digital infrastructure. If you thrive in fast-paced environments and love solving puzzles, this role offers career growth opportunities with a forward-thinking company investing heavily in employee development.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity best practices including endpoint protection and VPN management
- Provide Level 2/3 support for network troubleshooting and server administration
- Document technical procedures and maintain IT asset inventory systems
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior IT staff and lead cross-departmental technology projects
Qualifications
- 5+ years in enterprise-level IT support with Windows/macOS expertise
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and network troubleshooting tools
- Experience with ITIL incident/problem management processes
- Strong analytical skills with ability to resolve complex technical issues
- Excellent communication skills for both technical and non-technical audiences
- Bachelor's degree in Computer Science or related field preferred