Job Description
Join our dynamic IT team in beautiful Colorado Springs! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll solve complex hardware/software issues, implement cybersecurity best practices, and drive digital transformation initiatives. Enjoy competitive compensation, flexible work options, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Deploy and maintain endpoint management solutions (Intune/SCCM)
- Create technical documentation and SOPs for system configurations
- Provide Tier 2-3 support for enterprise applications and databases
- Lead IT security audits and vulnerability remediation projects
- Train end-users on cybersecurity awareness and new technologies
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent industry certifications
- Proficiency in Azure AD, Intune, and cloud migration tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Strong knowledge of cybersecurity frameworks (NIST/ISO 27001)
- Excellent troubleshooting skills with network diagnostics tools
- Ability to communicate technical concepts to non-technical stakeholders
- Valid Colorado driver's license for occasional on-site visits