Job Description
Join our dynamic IT team in Atlanta as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless digital workflows. If you thrive in fast-paced environments and love problem-solving, this role is your perfect match. Enjoy competitive benefits, professional development, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Diagnose and resolve complex network, security, and infrastructure issues
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain hardware/software assets with zero-touch deployment tools
- Create detailed documentation and knowledge base articles
- Lead IT projects including system upgrades and security implementations
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows Server, Active Directory, and PowerShell scripting
- CompTIA Security+ and/or Network+ certifications required
- Strong experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills for hardware, software, and network issues
- Ability to communicate technical concepts to non-technical users
- Experience with virtualization (VMware/Hyper-V) and cloud technologies
- Valid driver's license and reliable transportation