Job Description
Join TechFlow Solutions as our next IT Support Specialist in Long Beach! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. You'll be the go-to expert for troubleshooting hardware/software issues, maintaining network security, and optimizing system performance. This hybrid role combines in-office collaboration with remote flexibility, offering career growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 configurations
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system health using SolarWinds and Nagios
- Lead office IT infrastructure upgrades
Qualifications
- 3+ years in enterprise IT support with Windows 10/11 expertise
- CompTIA A+, Network+, and Security+ certifications required
- Experience with SCCM, Intune, and Azure AD management
- Strong understanding of TCP/IP networking and firewalls
- Proven incident response and ticket resolution skills
- Bachelor's in IT/Cybersecurity or equivalent experience
- Excellent communication and documentation abilities