Job Description
Join our dynamic IT team in Mesa, Arizona! TechSolutions Inc. is seeking a motivated IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll ensure seamless IT infrastructure performance while troubleshooting complex issues across diverse environments. We offer competitive benefits, professional development opportunities, and a collaborative culture focused on innovation and customer satisfaction.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve escalated issues including VPN connectivity, cloud services, and security protocols
- Implement and maintain system configurations across Windows and macOS environments
- Document technical processes and create knowledge base articles for team reference
- Collaborate with vendors to resolve hardware and software licensing challenges
- Conduct regular system audits to ensure compliance with industry standards
- Train end-users on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud platforms (AWS/Azure)
- Strong knowledge of Windows 10/11, macOS, and mobile device management
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with ability to handle high-pressure situations
- Valid Arizona driver's license for occasional on-site client visits