Job Description
Join our dynamic IT team in sunny Virginia Beach! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment near the oceanfront. Ideal candidate will thrive in fast-paced settings and have a passion for resolving complex technical challenges.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Troubleshoot and resolve system outages and performance issues
- Create and maintain technical documentation and knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Implement backup/disaster recovery procedures
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows OS (10/11) and Active Directory
- Experience with Microsoft 365 administration
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent customer service and communication abilities
- Valid Virginia driver's license preferred