Job Description
Join our dynamic team at TechSolutions KC as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base in the Kansas City metro area. Enjoy a collaborative environment, competitive compensation, and opportunities for career advancement in the heart of Missouri's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage helpdesk tickets with SLA adherence and proactive monitoring
- Deploy and maintain desktop/laptop systems, peripherals, and cloud services
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and endpoint protection protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Active Directory, Azure AD, and Microsoft 365
- Strong diagnostic skills for hardware troubleshooting and network issues
- Excellent communication skills with customer service focus
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)