Job Description
Join TechFlow Solutions' dynamic IT team as we revolutionize digital experiences for Austin's thriving tech ecosystem. We're seeking a passionate Senior IT Support Specialist to empower our innovative workforce with seamless technology solutions. In this hybrid role, you'll be the backbone of our operations, ensuring 99.9% system uptime while driving user satisfaction across 200+ endpoints. Work in our modern downtown Austin headquarters with flexible remote options and collaborate with industry leaders shaping tomorrow's tech landscape.
Responsibilities
- Manage end-to-end IT infrastructure including Windows/Mac environments, cloud services (Azure/O365), and network security protocols
- Deliver proactive support for hardware/software deployments, patch management, and system optimization
- Lead incident resolution with SLA adherence using ServiceNow/Jira ticketing systems
- Document SOPs and knowledge base articles for continuous process improvement
- Coordinate vendor relationships and hardware procurement for 15+ departments
- Mentor junior technicians and conduct monthly IT training sessions
- Implement cybersecurity best practices including MFA, endpoint protection, and data encryption
Qualifications
- 5+ years of progressive IT support experience with enterprise environments (500+ users)
- Expertise in Active Directory, SCCM, Intune, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent certification required (CISSP/CISM preferred)
- Proven track record of reducing ticket resolution time by 30%+
- Strong scripting skills (PowerShell/Bash) for automation initiatives
- Experience with ITIL v4 framework and KPI reporting
- Bachelor's degree in Computer Science or related field
- Austin-based candidates with local tech community involvement preferred