Job Description
Join our dynamic IT team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a perfect work-life balance in California's Central Valley.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain network security protocols
- Train end-users on technology best practices
- Document IT procedures and incident reports
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in desktop/server support with A+/Network+ certifications
- Proficiency in Azure AD, SCCM, and Intune
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Bachelor's in IT or equivalent experience