Job Description
Join our dynamic IT team at TechFlow Solutions, where innovation meets reliability! We're seeking a Senior IT Support Specialist to empower our Bay Area clients with cutting-edge technology solutions. As a key member of our San Jose-based team, you'll be the go-to expert for resolving complex technical challenges while delivering exceptional customer experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative environment in the heart of Silicon Valley.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage cloud-based solutions including Microsoft 365 and AWS services
- Develop automation scripts using PowerShell and Python to streamline support workflows
- Lead security initiatives including endpoint protection and vulnerability assessments
- Document SOPs and knowledge base articles for internal and external stakeholders
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory management
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Strong scripting capabilities (PowerShell, Python, or Bash)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- CCNA or equivalent networking certification preferred
- Ability to work flexible hours including occasional on-call support