Job Description
Join TechSolutions Inc., a leading IT services provider in Tucson, as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of downtown Tucson. Help businesses thrive through seamless IT solutions while advancing your career in a dynamic field.
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, servers, and peripheral devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Troubleshoot and resolve complex IT issues with minimal disruption to business operations
- Document technical procedures, create knowledge base articles, and maintain IT inventory
- Collaborate with team members on system upgrades, migrations, and IT projects
Qualifications
- 3+ years of hands-on IT support experience in a professional environment
- CompTIA A+ and Network+ certifications (or equivalent experience)
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of network infrastructure (TCP/IP, DNS, DHCP, VPN)
- Excellent customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (e.g., ServiceNow, Jira) and remote support tools