Job Description
Join our award-winning IT team at InnovateTech Solutions, where cutting-edge technology meets exceptional user support. We're seeking a passionate Senior IT Support Specialist to empower our San Diego-based workforce. Enjoy competitive benefits, hybrid work flexibility, and opportunities to grow in a dynamic environment. Your expertise will directly impact our mission to deliver seamless tech experiences.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Lead hardware/software deployments and lifecycle management projects
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Implement cybersecurity best practices including endpoint protection and data encryption
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong analytical skills for complex troubleshooting and root cause analysis
- Excellent communication abilities for non-technical stakeholders