Job Description
Join our award-winning IT team as a Senior IT Support Specialist in the heart of San Antonio! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation. Our downtown office features cutting-edge equipment and flexible work arrangements.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and maintain Active Directory, Azure AD, and cloud solutions
- Manage cybersecurity protocols including VPNs, firewalls, and endpoint protection
- Lead cross-departmental IT projects and vendor relationships
- Create technical documentation and SOPs for team scalability
- Train staff on cybersecurity best practices and new technologies
- Monitor system performance using SolarWinds and ServiceNow
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Security+ and Microsoft 365 certifications required
- Expertise in Windows 10/11 deployment and SCCM
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Excellent written/verbal communication skills
- Bachelor's degree in IT or related field preferred
- Spanish fluency highly desirable for diverse client base