Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support in Louisville's thriving tech scene. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment where your expertise directly impacts business success.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments across 50+ endpoints
- Implement cybersecurity protocols including VPN setup and endpoint protection
- Document all IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service-level agreements
- Train staff on digital tools and best practices
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- 3+ years in desktop/server support with Active Directory experience
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Microsoft 365 and cloud platforms (Azure/O365)
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Excellent communication abilities with both technical and non-technical stakeholders
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Valid driver's license for occasional on-site client visits