Job Description
Join our award-winning IT team as a Senior IT Support Specialist in Phoenix, AZ. We're seeking a technically skilled professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote system administration, offering competitive benefits and career growth opportunities. Work with cutting-edge technology in a collaborative environment that values innovation and employee development.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and security protocols
- Lead IT projects including system upgrades and cybersecurity initiatives
- Document SOPs and maintain IT asset inventory with ServiceNow
- Train end-users on best practices and new technology implementations
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Administrator required
- Expertise in Windows Server, virtualization (VMware/Hyper-V), and networking
- Strong problem-solving skills with ability to diagnose complex issues
- Experience with ITIL framework and service management tools
- Excellent communication skills and customer service aptitude