Job Description
Join our dynamic IT team at TechSolutions Inc., a leading provider of innovative tech solutions to Fortune 500 companies. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our Houston-based clients. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in the heart of Texas' thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents using ticketing systems (ServiceNow/Jira)
- Deploy and maintain Windows/macOS environments with Active Directory integration
- Collaborate with cross-functional teams on IT infrastructure projects
- Document SOPs and create knowledge base articles for self-service options
- Conduct user training sessions on security best practices and new technologies
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 certifications required
- Expertise in Windows Server administration and Azure AD
- Strong troubleshooting skills for network connectivity (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Excellent written/verbal communication with customer service orientation
- Ability to work flexible hours including occasional on-call rotations