Job Description
Join TechFlow Solutions Inc. as a Senior IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional IT services to our Chicago-based clients. You'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. This hybrid role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Implement cybersecurity best practices including endpoint protection and data encryption
- Document IT processes and maintain comprehensive system documentation
- Train staff on new technologies and security protocols
- Collaborate with vendors to resolve complex technical issues
- Monitor system performance and proactively address potential risks
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, macOS, and mobile device management
- Strong knowledge of cloud platforms (Azure, AWS, or GCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize competing tasks
- Bachelor's degree in IT or related field preferred