Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the heart of Detroit? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team. In this hybrid role, you will be the first line of defense for our employees, ensuring seamless technology operations and user satisfaction.
We offer a competitive benefits package, a dynamic work environment, and the chance to work with cutting-edge technology. If you have a passion for IT and a knack for fixing what's broken, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage user accounts, permissions, and Active Directory services to ensure secure access.
- Perform hardware installation, maintenance, and repair for desktops, laptops, printers, and peripherals.
- Troubleshoot network connectivity issues and resolve local area network (LAN) problems.
- Install and configure operating systems and business applications.
- Assist in IT asset management and inventory tracking.
- Document all technical issues and resolutions in the Help Desk ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and group policy management.
- Familiarity with remote desktop tools and help desk software (e.g., ServiceNow).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- CompTIA A+ Certification is highly preferred.