Job Description
Join our dynamic team as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role offers the flexibility to work remotely while supporting critical infrastructure in our modern downtown office. Enjoy comprehensive benefits, professional development opportunities, and a collaborative environment that values innovation and work-life balance.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Zendesk with SLA adherence
- Deploy and configure Windows/macOS endpoints and mobile devices
- Monitor and maintain network infrastructure including firewalls and VPNs
- Document IT processes and create knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Implement security protocols and conduct vulnerability assessments
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Microsoft 365 and Active Directory
- Experience with ticketing systems (Zendesk, ServiceNow)
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance