Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional IT services across our Austin headquarters. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving complex technical challenges and elevating user experiences, we want to meet you.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Onboard new employees and manage IT asset lifecycle
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT projects including system upgrades and migrations
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and PowerShell scripting
- Experience with ServiceNow or ITSM platforms
- Strong troubleshooting skills for VoIP systems and VPNs
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred