Job Description
Join our award-winning IT team as a IT Support Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our robust infrastructure. Enjoy competitive benefits, flexible schedules, and opportunities for growth in a rapidly expanding tech hub.
As a key member of our operations, you'll troubleshoot complex issues across 200+ endpoints, implement security protocols, and collaborate with cross-functional teams. Our hybrid model offers 3 remote days weekly!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based SaaS applications
- Deploy and maintain cybersecurity measures including MFA and endpoint protection
- Document technical procedures and maintain IT asset inventory
- Provide onboarding/offboarding support for 50+ employees
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years in desktop support or help desk roles
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows 10/11 and Office 365
- Experience with ticketing systems (ServiceNow preferred)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Bilingual (English/Spanish) preferred