Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Raleigh, NC. We're seeking a tech-savvy professional to deliver exceptional support to our growing workforce. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless IT operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets with SLA compliance
- Deploy and maintain Windows/macOS environments and cloud services
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills for Windows/macOS and network infrastructure
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)