Job Description
Join TechNova Solutions as a premier IT Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional support to our dynamic team. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a cutting-edge environment. If you're passionate about solving technical challenges and empowering users, apply now to become part of our innovative tech family!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and data protection measures
- Provide remote and on-site technical support to staff
- Deploy and maintain network systems and security tools
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in PowerShell, SCCM, and Azure AD
- Strong troubleshooting skills for network and endpoint issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Texas driver's license for occasional on-site visits