Job Description
Join our dynamic IT team at TechSolutions Inc. in Jacksonville, FL! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Install, configure, and troubleshoot Windows/macOS environments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address issues
- Support cloud services (O365, Azure) and VPN configurations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP, DNS, and network fundamentals
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Valid Florida driver's license for occasional on-site visits