Job Description
Join Our Team as an IT Support Specialist in Columbus
We are seeking a dynamic and detail-oriented IT Support Specialist to join the Apex Digital Systems team in Columbus, OH. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless technology operations and providing top-tier technical support. If you are passionate about solving complex problems and enjoy working in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- A collaborative and inclusive company culture in the heart of Columbus.
- Modern office environment with state-of-the-art equipment.
Your Role
As an IT Support Specialist, you will be responsible for maintaining the integrity and security of our IT infrastructure. You will act as a technical liaison, bridging the gap between our complex systems and end-users, ensuring that everyone has the tools they need to succeed.
Responsibilities
- Tier 2 Technical Support: Troubleshoot and resolve hardware, software, network, and printer issues for employees via phone, email, and remote access tools.
- System Administration: Manage user accounts, permissions, and Active Directory environments; perform regular system updates and patch management.
- Hardware Management: Assemble, configure, and deploy new workstations, laptops, and mobile devices; manage IT asset inventory and lifecycle.
- Network Assistance: Assist in the setup and maintenance of local area networks (LANs) and wireless networks to ensure optimal connectivity.
- Security Compliance: Enforce company security policies, conduct security audits, and assist in the implementation of antivirus and anti-malware solutions.
- User Training: Conduct training sessions and create documentation to help staff utilize technology effectively.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience is required.
- Certifications: CompTIA A+ and Network+ certifications are highly preferred.
- Experience: Minimum 2-3 years of experience in IT support, help desk, or desktop support roles.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and basic knowledge of virtualization (VMware/Hyper-V).
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work occasional evenings or weekends for system maintenance.