Job Description
Join our dynamic team as an IT Support Specialist in Fort Worth, TX! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain network infrastructure including switches, routers, and firewalls
- Provide remote and on-site technical support for 50+ users
- Document IT processes and create user training materials
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and endpoint protection
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in PowerShell, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity issues
- Experience with Service Desk ticketing systems (Jira, ServiceNow)
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for hardware maintenance