Job Description
Join our cutting-edge IT team at TechNova Solutions and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Virginia Beach. This hybrid role offers the flexibility of remote work with 3 days per week in our modern Atlantic Avenue office, surrounded by the vibrant coastal culture of Virginia Beach.
As a key member of our IT department, you'll play a pivotal role in maintaining seamless operations while implementing innovative solutions. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment where your expertise truly makes an impact.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users, troubleshooting complex hardware/software issues across Windows/macOS environments
- Manage and optimize Active Directory, Azure AD, and O365 infrastructure for enterprise clients
- Implement security protocols including endpoint protection, patch management, and vulnerability assessments
- Deploy and maintain virtualization solutions (VMware/Hyper-V) and cloud services (AWS/Azure)
- Document technical procedures and create knowledge base articles for internal teams
- Lead IT projects including hardware refresh cycles and system migrations
- Provide after-hours emergency support on rotational basis
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level certifications: CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with service desk platforms (ServiceNow, Jira Service Desk)
- Excellent troubleshooting skills with hardware components and enterprise software
- Ability to work independently while collaborating with cross-functional teams