Job Description
Join our cutting-edge IT team at NexTech Solutions, where innovation meets reliability! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Memphis and beyond. Enjoy a collaborative environment with state-of-the-art tools and opportunities for professional growth. If you thrive in dynamic settings and excel at solving complex technical challenges, this is your moment to shine!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain comprehensive knowledge base
- Train end-users on system utilization and best practices
- Collaborate with cross-functional teams on IT projects and upgrades
- Monitor system performance and proactively address issues
Qualifications
- 5+ years of IT support experience with Windows Server/Client environments
- CompTIA Security+ or equivalent certification required
- Proficiency in networking (TCP/IP, DNS, DHCP, VPN)
- Strong scripting skills (PowerShell/Bash) and automation experience
- Excellent problem-solving and communication abilities
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Bachelor's degree in Computer Science or related field preferred