Job Description
Join TechCorp Solutions' award-winning IT team in the heart of Manhattan! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. As a key member of our technology division, you'll empower 500+ employees with seamless digital experiences while working alongside industry innovators. Enjoy modern office perks, comprehensive benefits, and opportunities for professional growth in one of NYC's fastest-growing tech companies.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS, network infrastructure, and cloud services
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Diagnose and resolve hardware/software issues with SLA adherence
- Deploy and maintain enterprise applications across hybrid environments
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of enterprise IT support experience with Windows 10/11 and macOS
- CompTIA Network+ or equivalent networking certification required
- Proficiency in Active Directory, SCCM, and Azure AD management
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills with ability to train non-technical staff