Job Description
Join our dynamic team at TechNova Solutions as an IT Support Specialist in the vibrant city of New Orleans! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement in the heart of Louisiana's tech hub. Apply today and become part of our innovative future!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document technical issues, resolutions, and asset inventory
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Microsoft Office 365, and cloud services
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- CompTIA A+/Network+ certification preferred
- Exceptional communication and customer service skills