Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Why TechSolve Solutions? We pride ourselves on fostering innovation and employee development. With flexible work arrangements and state-of-the-art technology, we empower our team to excel while serving Fortune 500 clients across DFW.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security
- Diagnose and resolve system outages with minimal business disruption
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and deployments
- Deliver user training on new systems and security protocols
- Monitor system performance and recommend optimizations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong knowledge of TCP/IP, DNS, DHCP, and firewall configurations
- Experience with Service Desk tools (ServiceNow, Jira, or ZenDesk)
- Excellent troubleshooting skills with ability to document complex issues
- CCNA or equivalent networking certification preferred