Job Description
Join our dynamic IT team in Los Angeles and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and clear career advancement paths. If you thrive in fast-paced settings and love solving complex tech puzzles, this role is your next big opportunity!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Deploy and configure Windows/macOS systems and peripherals
- Document IT processes and maintain knowledge base articles
- Conduct user training on security protocols and software tools
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN, and cloud services (Azure/O365)
- Strong troubleshooting skills for Windows/macOS and network issues
- Excellent communication abilities with technical/non-technical stakeholders
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30lbs and work flexible hours during system updates