Job Description
Join our award-winning IT team at Desert Tech Solutions and become the backbone of our clients' digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing portfolio of Las Vegas businesses. Enjoy hybrid work arrangements, cutting-edge technology, and career advancement opportunities in Nevada's booming tech hub.
As a key member of our support team, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, networking hardware, and cloud services
- Manage Active Directory, Office 365, and endpoint security solutions (Intune, CrowdStrike)
- Deploy and maintain virtualized environments (VMware/Hyper-V) and backup systems
- Document SOPs, knowledge base articles, and incident reports using ServiceNow
- Lead disaster recovery drills and cybersecurity awareness training sessions
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior technicians and optimize support ticket workflows
Qualifications
- 5+ years of progressive IT support experience with 2+ years in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Proficiency with PowerShell scripting and automation tools
- Strong problem-solving skills for complex hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Excellent communication abilities for non-technical stakeholders
- Valid driver's license and willingness for occasional on-site visits