Job Description
Join TechForward Solutions, a leading IT innovator serving the nation's capital! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our government and enterprise clients. You'll be the frontline hero ensuring seamless operations across complex environments while advancing your career in one of the world's tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Lead endpoint security initiatives including patch management and threat remediation
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors on hardware/software deployments and escalations
- Mentor junior support staff through cross-training sessions
- Optimize ITSM workflows using ServiceNow and Jira
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in SCCM/MEM, Intune, and cloud-based endpoint management
- Proven experience with VoIP systems (Teams, Cisco) and network troubleshooting
- Strong scripting skills (PowerShell/Bash) for automation
- CISSP or CCNP preferred for federal contract compliance
- Excellent customer service with CSM certification