Job Description
Join our dynamic IT team as a Support Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your expertise makes an impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems
- Manage network infrastructure and security protocols
- Create/update technical documentation and SOPs
- Collaborate with vendors for hardware/software procurement
- Train users on new technologies and best practices
- Monitor system performance and implement optimizations
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for network/hardware issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 50lbs for equipment handling