Job Description
Join our dynamic IT team in Tulsa as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the go-to expert for troubleshooting hardware/software issues, optimizing network performance, and ensuring seamless digital experiences for 200+ employees. If you're passionate about technology and thrive in a collaborative environment, this is your opportunity to make an impact in the heart of Oklahoma's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, mobile devices, and printers
- Manage Active Directory, user accounts, and system permissions
- Deploy and configure cloud-based solutions (O365, Azure)
- Monitor and maintain network infrastructure (switches, firewalls, VPN)
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and data protection measures
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with customer-focused mindset
- Ability to lift 30lbs and work flexible hours during system outages