Job Description
Join our award-winning IT team at Denver Tech Solutions, where innovation meets reliability. We're seeking a passionate Senior IT Support Specialist to empower our growing workforce with seamless technology experiences. As a cornerstone of our digital transformation, you'll maintain critical infrastructure while implementing cutting-edge solutions in a hybrid work environment. Enjoy competitive benefits, professional development stipends, and the opportunity to shape our tech roadmap.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployments and security compliance initiatives
- Document SOPs and create knowledge base articles for self-service portals
- Collaborate with vendors for hardware procurement and license management
- mentor junior technicians and optimize ticket resolution workflows
Qualifications
- 5+ years in enterprise IT support with 3+ years in hybrid environments
- Expert-level certifications: CompTIA Security+, AWS Cloud Practitioner
- Proficiency in PowerShell, SCCM, and enterprise networking (TCP/IP, DNS)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Strong background in cybersecurity best practices and compliance frameworks
- Exceptional communication skills for technical/non-technical stakeholders